Hospital System Design — Designed Growth

My portfolio expands across device, service, and software design. I specialize in understanding business goals, empathizing with stakeholders, and creating exceptional functional designs in any complex context.

Please take a look at a few of my projects:

B2B software project || e-commerce website || Mobile app || iOS/Android UI Update || Medical Device || Hospital System Design

Hospital Operations Design - Lurie Children's Hospital

Problem: New hospital system was designed and built. For each service department, we had to understand the existing operations, design operations for the new hospital, and provide operating manuals with adjusted staffing counts.

My Role:User Research, Information Architecture, Process Mapping

Worked with: Senior Consultants, Hospital Admins, Physicians, and Hospital Leadership

Lurie Children's Hospital

Final Product - a fully operating hospital with all processes redesigned from the old 2 acre, 2 story campus into the 23 story highrise in Chicago, IL.

Visual Mapping of Processes

Created operating manual & visuals illustrating the processes in the new hospital per department for new 23 Story hospital Building

Information Architecture

Sample Process -- Department (Blue Heading), Process (Gold Heading)

Compiled user research, process issues, patient volume, and staffing counts into new processes for each department in the new 23 story hospital building.

Processes were vetted for Lurie Children’s Hospital architecture, new staffing counts, and square footage (metrics to optimize patient flow per resources available).

User-Research

Interviewed hospital departments (ER, Radiology, etc.) to understand day-to-day activities for various scenarios, reasoning behind each process, and cross-department interactions in current 2 Acre, 2 Story hospital setting.

Linked departments with current and new staffing and patient volume data.